Note:

1. All the above said WARRANTY PERIOD are considered from the Date of Purchase and Signed Stamped WARRANTY CARD Only.

• 3.1. Repair will be carried out through the Company’s Service Centers and C&F Agents or it’s Authorized Service Centers or it’s Dealers’ Service Centers.
• 3.2. In Demo Calls only demonstration will be given no installation will be done by Company’s Service Centers.
• 3.3. Company shall make every effort to return / ship the defective goods within 48 hours of receipt of the same. However, the Company shall not be liable for any consequences arising due to delay under circumstances beyond its control.
• 3.4. In the event of repair of any part/s of the unit, this warranty will thereafter continue and remain in force only for the un-expired period of the warranty. Moreover, the time taken for repair and in transit whether under the warranty or otherwise shall not be excluded from the warranty period.
• 3.5. In the event of repairs of any part/s of the product, the company or it’s authorized service center/ service dealer, reserves the right to retain any part/s or component/s replaced at it’s discretion in the event of a defect noticed in the equipment during the warranty period.
• 3.6. The warranty does not cover installation, normal wear & tear and to an external accessories of the product.
• 3.7. The company’s liability under this warranty shall be limited to repairing or providing replacement of part/s, which are found to be defective.
• 3.8. The warranty is issued at New Delhi, and Courts at New Delhi shall have exclusive jurisdiction over matters covered from this warranty.

THIS WARRANTY IS NOT APPLICABLE IN ANY OF THE FOLLOWING CASES

• a. The product is not used according to instructions given in the instruction manual.
• b. Defects caused by improper use as determined by the company personnel.
• c. Modification or alteration of any nature is made in the electrical circuitry/ or physical construction of the set.
• d. Repair work is carried out by persons/agency other than authorized by the company.
• e. Site (premises where the product is kept) conditions that do not conform to the recommended operating conditions of the product.
• f. Goods where the warranty is termed void due to tampering of warranty stickers
• g. Defects due to cause beyond control like lightning, abnormal voltage, damage done by animals (Rat Cuts etc.), Acts of God or while in transit to service center or purchaser’s residence.

• 4.1. Goods where in the stipulated warranty period has expired.
• 4.2. Goods where the warranty is termed void due to tampering of warranty stickers or else repaired by unauthorized sources.

Visit Charges:In Metro Cities & State Capitals for any CARRY-IN Products if Customer who wants technicians to visit at Home have to pay Visit Charges of Rs. 400.00 only for both In-Warranty & Out of Warranty Cases & in Out of Warranty case both visit charge & Service charge will be chargeable (e.g. In case of Speakers (Out of warranty): Visit Charge Rs. 400.00 + Service Charge Rs. 150.00= 550.00)

Note:

• i. Repair warranty will be 30 days from date of issue /dispatch for same problem other problem will be treated as fresh Call.
• ii. Total cost of repair would be service charge plus spares cost as per Actual.
• iii. Taxes will be Extra (If applicable)
• iv. In-Case of repeat Complaint** within 30 days, if any other component replaced apart from previous spare then only cost of the same spare should be charged.

*Excluding cost of spares used, SERVICE CHARGES FOR OUT OF WARRANTY PRODUCTS

**Repeat failure considered only in case of same faults.

• 8.1. In case, same product is not repairable & not available with the branch or discontinued Model, they can offer a better model, provided the customer is agreed to pay the difference or provide lower models without taking any Charges.
• 8.2. A communication should be send to the concerned distributor/dealer with the detail of defective product and the customer i.e. model no, serial no, customer’s name & address and agreed amount, upgrade model etc.
• 8.3. The difference amount should be received in advance from the customer to start the process of replacement by the dealer/distributor.
• 8.4. The defective product should be taken back as sales return with all the accessories and packing by the dealer/distributor.
• 8.5. A new model would be billed fresh after receipt of the agreed difference amount from the customer by the dealer/distributor.
• 8.6. In case the customer doesn’t agree to have or pay the difference for a replacement, the branch will ask the customer to wait for a reasonable period, if there is a chance of getting required spare parts for that product.
• 8.7. If the customer is not ready to wait, arrange to take sale return through a dealer/distributor at the earliest.
• 8.8. Take back the defective product from the dealer/distributor as sale return.

• 9.1. During Company to Direct billing partner if any damage occurs the same will be considered for FOC repair or Replacement(if required) for that Direct billing partner should inform us within 2 days of receipt of Stock. For our Direct billing Partner to Secondary will not be considered as warranty repair & these cases will be on Chargeable basis only.